CVS follow-up: Plastic bags

To Whom It May Concern:

On June 17, 2007, I sent the below e-mail to CVS customer service, bringing to their attention a widespread practice that I've noticed at CVS stores, namely, the unnecessary double-bagging of items. On June 26, 2007, I received what appeared to be a standard response e-mail from a CVS customer service representative, who told me that the "appropriate department" was advised of my comments.

Although I appreciate the e-mail back, and understand that CVS can't always be expected to provide detailed responses to each e-mail it receives, I can't, in good conscience, let the matter be.

So I'm just writing to get more clarification on what reforms, if any, CVS is undertaking to make its business more environment-friendly. Does CVS already have a policy that addresses waste reduction?

I ask this because, however small a problem unnecessary double-bagging may seem, it is still a problem and, as far as problems go, it's very easily remediable; any costs from undertaking this reform would no doubt be offset by costs saved from using fewer bags.

If something this costless and easy to change isn't taken seriously, I can't help but be concerned about how CVS might treat environment-friendly business reforms that would require more sacrifice.

Thank you,
Christopher W.

P.S.
Please note that the contents of this letter are being made publicly available as a main article on the website http://www.grouserblog.com.