HSBC Website

Dear HSBC:

This has been bugging me for a while now.

As an HSBC customer who also has the internet, I regularly check my account balance online. This is a major tsuris. Simple enough, I start by going to the main website at HSBC.com. From there I have to click on "Log On," a small link hidden in the upper right hand corner of the page, among several other links of various colors and sizes.  Then I go to the "United States of America" link under the Personal Customers section of the Internet Banking page.  After that, I have to click on another small "Log On" link.  Okay, now you try.

This just seems like poor website design. HSBC would do well to hire a consultant to redesign the site, especially this tortuous log-in process. And I'll even bet a better planned website would increase customer satisfaction with the site. Believe it or not, I am not the only customer I know who has been irked by this!

Very truly yours,
Christopher W.