HSBC Bulgarian ATM Fiasco Response I

Dear Mr. W.:

Thank you for contacting HSBC Bank USA, N.A., the world's local bank.

HSBC Debit MasterCards can typically be utilized internationally for purchases, as well as at any ATM which displays the MasterCard or CIRRUS logo. Due to the high instance of fraudulent PIN based transactions in Bulgaria, however, HSBC's policy is not to permit ATM withdrawals or PIN based purchases. We sincerely apologize for any inconvenience this may have caused you.

Please note that this restriction limits only transactions for which your PIN is utilized. You may continue to utilize your HSBC Debit MasterCard for purchase transactions processed as 'Credit', where a signature is required as opposed to the entering of your PIN.

International transfers must be performed as wire transfers. A wire transfer can be performed through our Voice Response Unit (VRU) by using your Telephone Access Code and account number. You may also schedule a wire transfer at any local HSBC Bank USA, N.A. branch.

To schedule a wire transfer by phone and fax, please contact our Funds Transfer line at (877) 472-2001. You will need to have your account number and Telephone Access Number available. Our VRU system will provide you with a request confirmation number and a fax number to which your request should be sent. Your wire transfer request should include the confirmation number provided, as well as accurate account and routing information for the sending and receiving parties to ensure proper and timely processing. Faxed requests that are received by 3
p.m. on a business day will be processed the same day. Requests received after 3 p.m. on a business day will be processed on the next business day. Please note that there may be a delay for international or foreign currency wire transfers.

For additional information on the products and services HSBC Bank offers, please visit us at us.hsbc.com

Our Customer Relationship Center is always available, 24 hours a day, 7 days a week to meet all of your banking needs. Please e-mail us by clicking 'BankMail' in the gray navigation bar on the left or call 1-800-975-HSBC (1-800-975-4722), and speak with one of our professionals. If you are outside the United States, you may call us collect at (716) 841-7212.

Sincerely,

Marguerite G.
Internet Banking Specialist