More HSBC
To HSBC:
Jesus, this is the most Kafkaesque complaint process I have ever been through. You'd have to be Theseus to find your way through this thing.
Okay, enough with the allusions.
I am abroad right now trying to access my account and I get this: "We're sorry. Personal Internet Banking service is temporarily unavailable. Please try again shortly. We apologize for the inconvenience." Are you kidding me? This isn't Cute Overload, this is my bank account, the place I get money from. The site should never be unavailable. When will this be fixed? This is a serious issue for me if I can't access it.
Honestly, this is one more reason I'm planning on canceling both my HSBC accounts and the accounts of my family members when I return to the states. Between the constant screw-ups and the horrendous customer service, I have been very disappointed in the bank.
Sincerely yours,
Christopher W.
Stumble It!
2 comments:
Hello Christoher,
I am surprised you haven't encountered this problem before. In my experience, all banks (and many credit card companies) go offline for a period of time in the middle of the night for updating and running batch jobs. I am certainly no fan of HSBC, but this time, I think the criticism is unfounded, in light of the fact that all the competitors do the same thing.
Uncle T.
If I had an account with another bank that did the same thing, I would write them a complaint letter too. I think I should be able to access my online account at all times. And if the common practice of "going offline" is unavoidable, it doesn't mean I won't let HSBC know they're inconveniencing me by doing so.
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