HSBC Customer Service Is Atrocious... I can't even be creative any more

To Whom It May Concern:

HSBC has the absolutely worst customer service I have ever dealt with. My ATM card is suddenly not working at the machine and, after 30 MINUTES on the phone, I am still not in touch with a representative. It is nearly impossible to be transferred directly to a human.

Okay, I finally got in touch with someone after 10 minutes. Unfortunately, this person is in a different department. When I asked him to transfer me to the ATM card department, he transferred me to the mortgages department. Are you kidding me? And right now my cellphone batteries are running low.

This sort of terrible experience happens to me EVERY SINGLE TIME I TRY TO GET IN TOUCH WITH HSBC. This is exactly the reason why I intend to close BOTH my accounts at the end of this month.

As if this weren't enough, every time I send a letter complaining about the customer service, I receive a empty apology back, a response that says absolutely nothing about fixing the bigger problem.

Again, the customer service is completely atrocious. I intend to file a complaint with the Better Business Bureau this afternoon.

Very truly yours,

Christopher W.