HSBC Response: How to Speak with a Human in Seven Easy Steps

Dear Mr. W.:

Thank you for contacting HSBC Bank USA, N.A., the world's local bank.

Providing excellent customer service to our account holders is one of our guiding principles,
and we regret that your request was not handled to your satisfaction. Your relationship with HSBC
is important to us, and we apologize for any inconvenience this may have caused.

If you wish to directly talk to a Customer Service Specialist please follow the instructions below:

-call 800-975-HSBC (4722)
-choose option 1
-choose option 1
-choose option 1
-enter your account number followed by the pound (#) key
-enter your Telephone Access Code followed by the pound (#) key
-press 0 (zero) to speak with a representative

If you do not know your Telephone Access Code, or if you have forgotten it, do not enter anything
when prompted to enter your Telephone Access Code.  You will be asked three times, and after
the third time, press 0 (zero) to speak with a representative.

If you wish to directly talk to an Internet Banking Specialist please follow the instructions below:

-call 800-975-HSBC (4722)
-choose option 1
-choose option 3
-choose option 2
-choose option 2
-enter your account number followed by the pound (#) key
-enter your Telephone Access Code followed by the pound (#) key
-press 0 (zero) to speak with a representative

If you do not know your Telephone Access Code, or if you have forgotten it, do not enter anything
when prompted to enter your Telephone Access Code.  You will be asked three times, and after
the third time, press 0 (zero) to speak with a representative.

If you wish to contact our Bank Card Security Department you may directly contact them
at 1-800-462-1874.

For additional information on the products and services HSBC Bank offers, please visit us
at us.hsbc.com

Our Customer Relationship Center is always available, 24 hours a day, 7 days a week to meet
all of your banking needs.  Please e-mail us by clicking 'BankMail' in the gray navigation bar on
the left or call 1-800-975-HSBC (1-800-975-4722), and speak with one of our professionals.
If you are outside the United States, you may call us collect at (716) 841-7212.

Sincerely,

Gowtham Raja S.
Internet Banking Specialist