JetBlue Blues Part II

Dear JetBlue:

I'm dismayed to say that this is the second time I'm sending an email to JetBlue about the same problem--a problem supposedly fixed nearly a year ago. On September 25, 2008, I wrote to JetBlue to complain that, despite "unsubscribing" from their mailing list several times, I still continued to receive email advertisements (Speak Up # 1894017). I then asked that JetBlue (1) tell me why I continued receiving emails even though I had unsubscribed using the link at the bottom of the emails; and (2) immediately unsubscribe me from their advertising list. Almost a week later, on October 1, 2008, a JetBlue representative, Holly (Crewmember 39215), responded to my complaint. Although she explained why I had initially been signed up to receive advertisement emails, she did not answer why I had not been able to unsubscribe from the mailing list at any point afterward. However, it appeared at the time that she had removed me from the mailing list, so I did not push for more details on why the "unsubscribe" button at the bottom of the ads had not worked in the first place.

Looks like I should have: this morning I check my emails and, lo and behold, I find more spam from JetBlue.

So I'm writing, once again, to ask two requests of JetBlue:

(1) explain why I have not been able to unsubscribe to the JetBlue email list by clicking the link on the bottom of the email;
(2) stop sending me emails in the future.

This whole experience has left me completely disenchanted by JetBlue, and I hope it can be resolved speedily and permanently.

In the interest of full disclosure, I will be posting this email on the consumer complaint website that I run.

Very truly yours,

Christopher W.