I was really hoping they'd give me free miles...

Dear Mr. W.,

Thank you for contacting JetBlue Airways. We regret to hear that you have been receiving unwanted promotional messages from us. After researching your inquiry, we found that you had not been unsubscribed from all of our lists. We show that you did register for a TrueBlue account which then lists your email in our system. It appears that because you had an open account in they system, this is why the unsubscribe link did not work. We have cancelled the account. We apologize for this error and have completely removed your email address from our system. We're sorry for any inconvenience this has caused you.

Regards,

Paula
TrueBlue Customer Service Crew
JetBlue Airways
Crewmember 26710

JetBlue Blues Part II

Dear JetBlue:

I'm dismayed to say that this is the second time I'm sending an email to JetBlue about the same problem--a problem supposedly fixed nearly a year ago. On September 25, 2008, I wrote to JetBlue to complain that, despite "unsubscribing" from their mailing list several times, I still continued to receive email advertisements (Speak Up # 1894017). I then asked that JetBlue (1) tell me why I continued receiving emails even though I had unsubscribed using the link at the bottom of the emails; and (2) immediately unsubscribe me from their advertising list. Almost a week later, on October 1, 2008, a JetBlue representative, Holly (Crewmember 39215), responded to my complaint. Although she explained why I had initially been signed up to receive advertisement emails, she did not answer why I had not been able to unsubscribe from the mailing list at any point afterward. However, it appeared at the time that she had removed me from the mailing list, so I did not push for more details on why the "unsubscribe" button at the bottom of the ads had not worked in the first place.

Looks like I should have: this morning I check my emails and, lo and behold, I find more spam from JetBlue.

So I'm writing, once again, to ask two requests of JetBlue:

(1) explain why I have not been able to unsubscribe to the JetBlue email list by clicking the link on the bottom of the email;
(2) stop sending me emails in the future.

This whole experience has left me completely disenchanted by JetBlue, and I hope it can be resolved speedily and permanently.

In the interest of full disclosure, I will be posting this email on the consumer complaint website that I run.

Very truly yours,

Christopher W.