Hotels.com Cancellation Problem
To Whom It May Concern:
So I would like two things:
(1) An email confirming that my reservation IS in fact canceled--a cancellation I'd also like reflected on the website. Although the hotels.com website says I may cancel my reservation online, there is in fact NO option allowing me to do so.
(2) An explanation for why, despite my two phone calls, I never received any cancellation email or had my cancellation reflected on the website.
This is the first time I have used Hotels.com and am very dissatisfied. I no longer intend to use the service again.
Thank you,
Christopher W.
I have TWICE called hotels.com to cancel my two-night reservation at Homestead Austin Downtown from 2/13-2/15 (itinerary #XXXXXXX). And TWICE the customer service people told me that they would cancel my reservation and send me an confirmation
email in a few minutes. However, BOTH times I failed to receive any email. Now I just checked online to see if the reservation was canceled, and it is STILL there. If I hadn't checked it, the reservation would have presumably remained, and my credit card would have been charged.
email in a few minutes. However, BOTH times I failed to receive any email. Now I just checked online to see if the reservation was canceled, and it is STILL there. If I hadn't checked it, the reservation would have presumably remained, and my credit card would have been charged.So I would like two things:
(1) An email confirming that my reservation IS in fact canceled--a cancellation I'd also like reflected on the website. Although the hotels.com website says I may cancel my reservation online, there is in fact NO option allowing me to do so.
(2) An explanation for why, despite my two phone calls, I never received any cancellation email or had my cancellation reflected on the website.
This is the first time I have used Hotels.com and am very dissatisfied. I no longer intend to use the service again.
Thank you,
Christopher W.
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